Last updated: 29.05.2026r.

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This Privacy Policy explains how LUMINOAURA LTD collects, uses, and protects personal data of individuals who visit our website https://www.luminoaura.com/ and contact us regarding wholesale offers, products, accessories, or business cooperation.

Our website is for informational and contact purposes only. We do not sell products directly through the website, we do not offer a shopping cart, customer accounts, or online payments.

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The data controller is:

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LUMINOAURA LTD
Office 586b, 182-184 High Street North,
East Ham, London, United Kingdom, E6 2JA
Company number: 15048845
Website: https://www.luminoaura.com/
E-mail: info@luminoaura.com
Phone: +44 20 3996 1727

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1. What data we may collect

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We may collect personal data that you voluntarily provide when you contact us through the contact form, by e-mail, by phone, or in another way.

This may include:

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• first and last name,

• company name,

• e-mail address,

• phone number,

• the content of your message,

• information about the type of business you operate,

• information about products, accessories, or cooperation you are interested in,

• information regarding a planned wholesale inquiry, if you choose to provide it.

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Our website may also automatically collect basic technical data, such as IP address, browser type, device type, approximate location based on IP address, and information about how you use the website. This data may be collected through cookies or similar technologies.

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2. How we use your data

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We use personal data to:

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• respond to messages and inquiries,

• prepare information regarding wholesale offers,

• communicate with potential and current business partners,

• handle inquiries about products, accessories, and cooperation,

• carry out basic company administration,

• ensure the security of the website,

• improve the operation of the website,

• comply with legal obligations, where applicable.

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We do not use your data to process shopping carts, online payments, or user accounts, because our website does not offer these functions.

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3. Legal bases for processing personal data

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We process personal data on the basis of:

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taking steps before entering into a contract or performing a contract, when you contact us regarding an offer or cooperation;
the legitimate interests of LUMINOAURA LTD, for example responding to inquiries, conducting business communication, and protecting the website;
legal obligations, where we are required to retain certain data for accounting, tax, or regulatory reasons;
consent, where this applies to certain cookies, marketing activities, or other situations where consent is required.

If processing is based on consent, you may withdraw your consent at any time.

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4. Contact form

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If you complete the contact form on our website, we process the data you provide in order to respond to your message and prepare information regarding an offer or cooperation.

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Providing data is voluntary, but without basic contact details we may not be able to respond to your inquiry.

Please do not send sensitive personal data, identity documents, payment details, or other confidential information through the contact form if it is not necessary to handle your inquiry.

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5. Business communication and marketing

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We may contact you in response to your inquiry or regarding potential business cooperation.

If in the future we send a newsletter or regular marketing messages, we will do so in accordance with applicable law. You will be able to opt out of such messages at any time by contacting us at info@luminoaura.com or by using the unsubscribe link, if one is included in the message.

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6. Cookies

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Our website may use cookies and similar technologies. Cookies are small files stored on a user’s device that help the website function properly, remember settings, or analyse website usage.

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We may use:

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• necessary cookies, which allow the website to function correctly;

• analytical cookies, if we use tools to analyse website traffic;

• functional cookies, if the website remembers selected user settings;

• marketing cookies, if in the future we use advertising or remarketing tools.

• Cookies that are not necessary for the operation of the website should be used only after obtaining the user’s consent, where such consent is required.

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You can change cookie settings in your web browser. You may also delete or block cookies, but this may affect the operation of some parts of the website.

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7. Who we may share data with

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We may share personal data only when it is necessary to operate the website, communicate with users, run our business, or comply with legal obligations.

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Data may be shared with:

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• hosting and technical service providers,

• e-mail service providers,

• providers of contact forms or inquiry management tools,

• analytics tool providers, if used,

• accountants, legal advisers, or other professional advisers,

• public authorities, where required by law.

• We do not sell users’ personal data.

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8. Transfers of data outside the United Kingdom

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Some providers of technical services or online tools may process data outside the United Kingdom. If such a transfer takes place, we use appropriate safeguards required by applicable law, such as using providers that ensure an adequate level of data protection or applying appropriate data transfer mechanisms.

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9. How long we keep data

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We keep personal data only for as long as necessary to fulfil the purpose for which it was collected.

Data from contact forms and correspondence may be kept for the time needed to handle the inquiry and any further business communication. Data that we are required to keep for legal, accounting, or organisational reasons may be retained for longer in accordance with applicable law.

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10. Data security

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We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction.

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However, please remember that no method of transmitting data over the Internet is completely secure. For this reason, please do not send confidential information through the contact form if it is not necessary to handle your inquiry.

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11. Your rights

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Under applicable data protection law, you may have the right to:

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• access your personal data,

• receive a copy of the data we hold about you,

• correct inaccurate data,

• request deletion of data in certain cases,

• restrict processing,

• object to processing,

• data portability in certain cases,

• withdraw consent where processing is based on consent,

• lodge a complaint with a supervisory authority.

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To exercise your rights, please contact us at: info@luminoaura.com.

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We may ask for additional information to confirm your identity before fulfilling your request.

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12. Complaint to the supervisory authority

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If you believe that we process your personal data unlawfully, you may contact us first so that we can clarify the matter.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113

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13. Links to other websites

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Our website may contain links to external websites. We are not responsible for the content, privacy policies, or security practices of those websites.

We recommend reading the privacy policy of every website you visit after leaving our website.

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14. Children’s data

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Our website is intended for business clients and adults. We do not direct our offer to children and we do not knowingly collect personal data from children.

If you believe that a child has provided us with personal data, please contact us at info@luminoaura.com.

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15. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time, for example in the event of changes to the website, changes in how we process data, or changes in legal requirements.

The current version of the Privacy Policy will be available on our website.

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16. Contact

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If you have any questions about this Privacy Policy or the processing of personal data, please contact us:

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LUMINOAURA LTD
Office 586b, 182-184 High Street North,
East Ham, London, United Kingdom, E6 2JA
Company number: 15048845
Website: https://www.luminoaura.com/
Phone: +44 20 3996 1727
E-mail: info@luminoaura.com